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Returns & Exchanges

JUST IN CASE

You may return or exchange most new, unopened items within 14 days of delivery for a full refund. If the return is a result of my error (you received the wrong order or there is a defect), I will also pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for me to receive your return from the shipper (5 to 10 business days), the time it takes me to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).

If you need to return or exchange an item, please contact me at lovetowear@sharlajewelry.com. Please provide your order number and details about the product you would like to return. I will respond as quickly as possible with instructions for how to return items from your order.